Company info

For over 40 years Diplomatic Supply Service has specialized in the sale and supply of duty free products to diplomats of the embassies, consulates, and international organizations throughout the world. We already count on more than 15,000 customers in over 40 countries.

We publish annually our General Catalogue that includes over 700 pages of products where you can easily see the ample assortment we have available. We send it for free on request from our customers to their diplomatic mission.

We work with the best brands offering the best prices with our Duty Free guarantee. We only offer internationally renowned brands that offer a universal warranty so that you can take advantage of post-sales service wherever you are or go.

We deliver your orders directly to your door. We take charge of your order from its departure from our warehouse until it arrives at your door, if your country’s laws so allow.

We seek total satisfaction of the diplomat. We assign an agent who will keep you informed constantly of the order and delivery status. This person will also arrange the transport and customs formalities, as well as post-sales service. We do not subcontract client’s service to an external call-centre to always be able to give a direct customized treatment.

Some of the advantages you can find when purchasing duty free on our website diplomatic.com.

  • OFFERS AND CLEARENCE: We constantly launch exciting offers and clearance items on our website diplomatic.com and give priority to orders received by the web.
  • ONLINE STOCK: You can see which items are in stock and can be shipped immediately so that you receive your full order as soon as possible.
  • FINALIZE YOUR ORDER ON THE WEB WITHOUT GIVING ANY BANKING DETAILS. We have added the option "I do not want to provide banking information at this time" so that you can send your order risk free and receive a personalized quote by your sales agent to wherever you may be in the world.
  • LIVE CHAT ON THE WEB. We want to make it easy for you to communicate when needed with us. We will respond immediately to your questions during business hours (GMT+1). Outside that time you can leave a message and we will get back to you on the next business day.

Diplomatic Supply Service

Avenida de Suiza, 4
CT Coslada, Zona de servicios
28821 Madrid (Spain)
Tel: (+34) 916 707 300
Fax: (+34) 916 707 301
Email: diplomatic@diplomatic.com
Opening hours:
Monday to Friday, 09:00 - 18:00
Summer Hours on Friday from 1 June to 30 September, 08:00 - 15:00.