Terms of purchase
duty free guarantee
All of the prices in this catalogue are duty free. We guarantee that in the local market in the EU the products in this catalogue cost at least 25% more. If you find that this is not the case, we will refund the difference (there are some products included in this catalogue that cost more than twice as much in the street). Refund period: 15 days from date of invoice. This guarantee is valid for all the products in the sections Drinks, Perfumes, Tobacco, and Accessories. The remaining products are excluded because of the large fluctuation in local market prices.
We supply only original products, many times with quantities much larger than you will find in the local market. The majority of our drinks contain 100 cl instead of 70 cl, the standard size in the local market, an equivalent of 42% more product. Please keep this in mind when comparing prices.
The products are billed and quoted in Euros (€). As this value could change, we suggest that you use the rates on our website export.diplomatic.com, so that you can see the value of your order in the currency that you choose.
We reserve the right to modify the prices without previous notice because of the possible variations in manufacturer prices, currency exchange rate fluctuations, or printing errors.
Discounts can not be combined with other offers and/or promotions. In case of having more than one offer/promotion simultaneously, we will apply the most beneficial for the client.
Our warehouse is located in Madrid, Spain. The prices in this catalogue are valid exclusively for destinations outside Spain and do not include transport, packaging, and handling costs. The conditions are FCA (Free Carrier). Send us your order and we will quote the final cost for you without any compromise. We inform you that these extra costs will be lower when there are more orders in the same shipment because when it weighs more, the shipping costs are less per kilo. For this reason we encourage you to group your orders with colleagues.
• Transport: the price will depend on the destination, the shipping method selected (ground, sea, or air), the weight, and the volume. We have reduced rates that we can offer for many different countries. Keep in mind that in certain countries we can only arrange for transport until the port/airport of entry, meaning that all local charges will be the client’s responsibility.
Transportation can sometimes include a layover due to the lack of direct route or for any other reason. The customs authorities in both destination and the possible layover may accrue an additional expense which is the responsibility of the client.
• Packaging and handling: the price is subject to the needs of your order, which will depend on the destination as well as the type of product ordered. We will assure that the products in your order will arrive in the best possible conditions and for that we use the most suitable materials (cardboard, wood, etc.).
• Insurance: All orders where the freight is contracted through us are insured. Any incident must be indicated on the delivery note of the carrier who delivers your order (broken or wet cases, tampered seals, etc..). If no incidence is seen upon receiving the order, we recommend signing the delivery note with the words "pending review". Any incident must be communicated to Diplomatic Supply Service in writing within 7 days enclosing a copy of the delivery note. We will then proceed to refund the amount of the merchandise.
Some items in the catalogue may not be able to be sent because they are no longer produced by the manufacturer or they are out of stock. We will inform you in such a case and offer other similar products. Supermarket items that require special conservation conditions might not arrive to their destination in the best state. Our company will not be responsible for the possible incidents that may happen during transport and/or for delay in delivery.
The proportion that you pay for shipping in your order is considerably reduced when there are more orders in the same shipment. For this, we encourage you to get together with your colleagues to reduce shipping costs. Orders are prepared, ticketed, and billed individually, regardless of if there are various orders for the same address. In the case that you need a consolidated invoice, let us know and we can provide it.
Payment must be made in Euros (€) once the order or invoice is received. The simplest method is with credit card or bank transfer. It is very important that in any bank transfers you indicate the order/invoice number.
• Bank Transfer:
Please contact us for the current list of bank accounts.
Note: any bank fees are at your expense. We suggest that first check with your bank to ensure that the amount you send corresponds with the invoiced amount in Euros.
• Credit Card:
Please provide us with the following: card number, security code (CCV), expiration date, name and signed authorization of the card holder. We do not store nor reuse your card details.
refund of products
Purchases may be returned within 15 days. Before sending merchandise, please contact our sales department for a return authorisation and confirmation. Returned merchandise should be in perfect condition, with all of its original packaging, accessories and manuals.
Because returned merchandise incurs custom fees and shipping costs, these costs will be at your expense. Once we have received the merchandise in our warehouse and verified its condition, we will proceed with your refund. Perishable goods may not be returned, nor goods that require special storage conditions (e.g. cigars, Argentine beef, etc.). In this way we can guarantee that the merchandise that our clients receive is always in perfect conditions.
Diplomatic Supply Service sells only original products, and for this reason all our products have the manufacturerÕs guarantee. Local technical support may ask for our invoice before providing service. If you have any problems with local technical support, we will attempt to resolve this issue directly with the manufacturer.
Orders remain at our acceptance and at the availability of stock. We reserve the right to cancel orders on accounts with balances pending
Because this catalogue is only valid for destinations outside of Spain, to avoid payment of taxes, you must request the following process depending on the destination of your order. We will inform you about the process to follow as it depends if you are in our outside of the EU.
• Destinations in the EU: you must request the form ÒExemption of Value Added Tax and Special TaxesÓ, in accordance of the law 77/388/CEE article 15 (10) and the law 92/12/CEE article 23 (1), and/or the diplomatic franchise stamped by an appropriate organisation of a member state.
• Destinations outside the EU: the diplomatic franchise, which must be authorised before the arrival of the order by customs in your country to be able to immediately send your order and to avoid any storage fees. You must process the franchise with the pro forma invoice which we will supply to you when we receive your order.
At Diplomatic Supply Service we strive to protect your privacy. For this reason we never share your details with third parties and we take precautions that your details are only used by Diplomatic Supply Service staff. The information that you supply to us through our website diplomatic.com is transmitted using SSL technology to our own server, in a way that nobody can see the information as it is encrypted.
Terms of web site diplomatic.com
DIPLOMATIC SUPPLY SERVICE, Inc. (Hereafter, DSS) has created and updates the web site identified with the domain name www.diplomatic.com. This constant updating and renewal of content through the equipment and hired staff is done through advertising and sale of products offered in their catalog or, where appropriate, those in the website itself, so that information accessible to the public in general, and potential buyers in particular.
By accessing and browsing this web site implies knowledge and acceptance without reservation of all legal information and conditions of its use.
These conditions are intended to regulate access, navigation and use of this website but, regardless of same-DSS may establish special conditions governing the use and / or contracting of services and / or products offered through www.diplomatic.com web site. In the event of any conflict between the provisions on general and specific conditions of a particular product or service shall prevail in the latter.
Are considered "content" of www.diplomatic.com text, photographs, graphics, pictures, videos, designs, codes, software, sounds and information compiled in databases, as well as any other creation protected by national laws and treaties international intellectual property.
It is understood that mere access to or use of www.diplomatic.com by the User implies acceptance of this general conditions that are published at a time in which access to www.diplomatic.com. Accordingly, the user must carefully read these terms. At the end of Legal Information is the date of the last update of this policy.
In this sense, means the person User accesses, uses or participates in the services and activities, free or paying www.diplomatic.com developed.
DSS makes every effort to avoid any error in the contents appearing on this website. Therefore, sometimes the items and products listed in their catalogs are modified to update the information published.
DSS does not guarantee the accuracy or updating of information can be obtained from the asset, which may be changed without notice. In the event that, by the user, had purchased a product discontinued or out of stock, DSS offers its replacement by
offering another of similar characteristics in the same price, and if not possible, at this price.
DSS assumes no liability for the use by others of the content of this site, as well as disputes and conflicts concerning trademarks, names, property, etc. producing companies, manufacturers, retailers or exporters of the products offered through the website.
DSS does not guarantee the availability or continuity of the information contained therein. DSS disclaims all liability for damages resulting from the lack of availability or continuity of the same, beyond the care and respect for the Users of the site, on the terms set by Spanish legislation for implementation.
DSS does not guarantee the absence of virus and the absence of other factors that may affect your computer system. DSS disclaims all liability for damages of any kind arising from such viruses or harmful elements.
intellectual property rights and industrial
© DIPLOMATIC SUPPLY SERVICE, S.A. - diplomatic.com, 2005-2014.
DSS is the owner or have the corresponding license or rights to exploit intellectual property of diplomatic.com well as intellectual property rights, industrial and imaging of the contents available through it themselves.
Under no circumstances shall access and navigation of the user, involves a waiver, license or transfer all or part of such rights by the DSS.
Consequently, it is not possible to remove, ignore or manipulate the copyright notice ("copyright") and any other identifying information of the rights of existing DSS diplomatic.com or its owners included in the content, as well as technical protection devices, digital fingerprints or any other information mechanisms and / or identification that might be contained in the contents.
It is also forbidden to modify, copy, reuse, exploit, reproduce, publicly communicate, make second or subsequent publications, upload files, post, transmit, use, process or distribute in any way all or part of the contents in DIPLOMATIC . COM for public or commercial purposes, unless with the express written permission of DSS or, where appropriate, the holder of the corresponding rights.
The text, graphics, images, databases, logos, structure and other elements of the content of this website are protected by laws and international treaties on intellectual property. Any reproduction, transmission, adaptation, translation, modification, public communication, or any other use of all or part of the contents of this site, conducted in any form or by any means, electronic, mechanical or otherwise, is strictly prohibited unless prior authorization DSS written. Any infringement of these rights will result in appropriate legal procedures.
DSS reserves the right to refuse at its discretion, at any time without prior notice, any user access to this website or any part thereof.
applicable law and jurisdiction
The use of the elements of this site constitutes acceptance of the legal notices stated here and in particular that disputes relating to this site is governed solely by Spanish law, with the Spanish courts have exclusive jurisdiction, in preference of Madrid in Spain on any other, except procedural mandatory rules or public policy.
diplomatic.com actions of third parties
Through the site diplomatic.com, DSS may allow third parties to advertise or provide their services. In these cases, diplomatic.com not be responsible for setting the general and special conditions to take into account the use, provision or procurement of such services by third parties and therefore can not be held responsible for them.
diplomatic.com site access by users is free of charge, however, some services and content offered by third parties through diplomatic.com or diplomatic.com site may be subject to prior contracting service or product and the payment of a sum of money in the manner set forth in the relevant Conditions, in which case it will extend to them clearly.
In diplomatic.com, the user may find links to other websites through different buttons, links, banners, etc.., Which can be managed by third parties. In these cases, DSS has no power or human or technical resources to understand, control or approve the information, content, products or services provided by other sites to which links are established from diplomatic.com. Therefore, DSS can not assume any responsibility for any aspect of the website to establishing a link from diplomatic.com, in particular, by way of example and without limitation, its operation, access, data, information , files, quality and reliability of its products and services, their own blogs and / or any of its contents in general.
Similarly, the establishment of any part of diplomatic.com link to another website does not imply any kind of relationship, partnership or agency between DSS and the responsible party website.
final clauses and update the present conditions
Any unauthorized commercial use of any of the contents of the website, or resale, is prohibited, except in accordance with the written permission of DSS.
All activities relate to these general terms and require express written permission of DSS, it should have prior to them.
These conditions were updated in March 2011