Duty Free shop exclusive for diplomats


Terms of purchase


All of the prices in this catalogue are tax-free and are calculated in Euros.

We accept payment in the list of currencies in the “Payment” section, applying the daily exchange rate when you place your order. You can choose your currency in the converter on
www.diplomatic.com to see the prices in your local currency. The prices in dollars in this catalogue were calculated at the exchange rate current at the time of printing and are therefore only for reference.

We reserve the right to modify the prices/descriptions without previous notice because of possible variations in prices and formats from manufacturers, fluctuations in currency exchange rates, or printing errors.

The prices on our website www.diplomatic.com take precedence over those in this catalogue.

Discounts and offers are not accumulable with other offers and/or promotions. In the case that there is more than one offer/promotion in affect at the same time, we will apply the most beneficial for the client.

The prices in this catalogue void those from previous editions.

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Our warehouse is located in Madrid, Spain. The delivery terms are FCA-Madrid (Free Carrier Madrid). The prices in this catalogue do not include transportation, packing, handling, or insurance. Send us your order and we will quote via e-mail the full amount of any applicable fees for your approval, without compromise.

Transportation: the price depends upon the destination, the method (road, sea, or air), the gross weight, and volume. We have reduced tariffs and will propose the best method for your destination. Please note that in certain countries we can only offer transportation until the port of entry into your country. In this case the rest of the journey must be arranged by you. Please note that our forwarder can only delivery to street level. Transportation can sometimes include a layover due to the lack of direct route or for any other reason. The customs authorities in both destination and the possible layover may accrue an additional expense which is the responsibility of the client.

The products from the supermarket section that require special handling may not arrive to their destination in an optimum state. If you so wish, we can quote refrigerated transportation. Our company will not be responsible for any incidents that may occur during transportation and / or delay in delivery.

Packing and handling: the price will be determined based upon the needs of your order and will vary based upon the destination and type of products. We take great care to ensure that the products in your order arrive in the best conditions possible and select the most suitable packing for each order (cardboard, wood, etc…).

Insurance: all of the orders in which the transportation is contracted by us are insured. Any incident must be noted on the delivery note of the carrier who delivers your order (wet or broken packages, tampered seals, etc...). Please inform Diplomatic Supply Service in writing within 7 days, including a copy of the delivery note and where possible photos. We will then refund the amount of the merchandise.

Consolidated orders: Transportation costs are substantially reduced the larger the total order is as any fixed fees are distributed throughout all the orders. We therefore encourage you place your order together with your colleagues in order to reduce the cost of transport. All orders are prepared, labelled and billed individually, regardless of the number of orders for the same address. In this manner, both the payment and distribution upon arrival will be convenient for everybody involved. Additionally, with each shipment we deliver we provide a "Consolidated Invoice" to facilitate the customs clearance in your country, "Contents lists per customer" and "Consolidated List of Contents".

Availability: Some products in this catalogue may not be able to be delivered as they are discontinued or out of stock. In this case we will propose substitutes.

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privacy policy

At Diplomatic Supply Service we take great care to ensure your privacy. For this reason we never share your details with any third parties and that they are only used by Diplomatic Supply Service personal and only in order to manage your order.

All information that you provide through our website
www.diplomatic.com is encrypted with SSL to our private server. In this way nobody else can access it.

In case of conflict between the various translations of the General Conditions the Spanish version takes precedence. The photos on the website or in this catalogue are not contractual.

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Terms of web site diplomatic.com


DIPLOMATIC SUPPLY SERVICE, Inc. (Hereafter, DSS) has created and updates the web site identified with the domain name www.diplomatic.com. This constant updating and renewal of content through the equipment and hired staff is done through advertising and sale of products offered in their catalog or, where appropriate, those in the website itself, so that information accessible to the public in general, and potential buyers in particular.
By accessing and browsing this web site implies knowledge and acceptance without reservation of all legal information and conditions of its use.
These conditions are intended to regulate access, navigation and use of this website but, regardless of same-DSS may establish special conditions governing the use and / or contracting of services and / or products offered through www.diplomatic.com web site. In the event of any conflict between the provisions on general and specific conditions of a particular product or service shall prevail in the latter.
Are considered "content" of www.diplomatic.com text, photographs, graphics, pictures, videos, designs, codes, software, sounds and information compiled in databases, as well as any other creation protected by national laws and treaties international intellectual property.
It is understood that mere access to or use of www.diplomatic.com by the User implies acceptance of this general conditions that are published at a time in which access to www.diplomatic.com. Accordingly, the user must carefully read these terms. At the end of Legal Information is the date of the last update of this policy.
In this sense, means the person User accesses, uses or participates in the services and activities, free or paying www.diplomatic.com developed.

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DSS makes every effort to avoid any error in the contents appearing on this website. Therefore, sometimes the items and products listed in their catalogs are modified to update the information published.
DSS does not guarantee the accuracy or updating of information can be obtained from the asset, which may be changed without notice. In the event that, by the user, had purchased a product discontinued or out of stock, DSS offers its replacement by
offering another of similar characteristics in the same price, and if not possible, at this price.
DSS assumes no liability for the use by others of the content of this site, as well as disputes and conflicts concerning trademarks, names, property, etc. producing companies, manufacturers, retailers or exporters of the products offered through the website.
DSS does not guarantee the availability or continuity of the information contained therein. DSS disclaims all liability for damages resulting from the lack of availability or continuity of the same, beyond the care and respect for the Users of the site, on the terms set by Spanish legislation for implementation.
DSS does not guarantee the absence of virus and the absence of other factors that may affect your computer system. DSS disclaims all liability for damages of any kind arising from such viruses or harmful elements.

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intellectual property rights and industrial

© DIPLOMATIC SUPPLY SERVICE, S.A. - diplomatic.com, 2005-2014.
DSS is the owner or have the corresponding license or rights to exploit intellectual property of diplomatic.com well as intellectual property rights, industrial and imaging of the contents available through it themselves.
Under no circumstances shall access and navigation of the user, involves a waiver, license or transfer all or part of such rights by the DSS.
Consequently, it is not possible to remove, ignore or manipulate the copyright notice ("copyright") and any other identifying information of the rights of existing DSS diplomatic.com or its owners included in the content, as well as technical protection devices, digital fingerprints or any other information mechanisms and / or identification that might be contained in the contents.
It is also forbidden to modify, copy, reuse, exploit, reproduce, publicly communicate, make second or subsequent publications, upload files, post, transmit, use, process or distribute in any way all or part of the contents in DIPLOMATIC . COM for public or commercial purposes, unless with the express written permission of DSS or, where appropriate, the holder of the corresponding rights.
The text, graphics, images, databases, logos, structure and other elements of the content of this website are protected by laws and international treaties on intellectual property. Any reproduction, transmission, adaptation, translation, modification, public communication, or any other use of all or part of the contents of this site, conducted in any form or by any means, electronic, mechanical or otherwise, is strictly prohibited unless prior authorization DSS written. Any infringement of these rights will result in appropriate legal procedures.

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access restrictions

DSS reserves the right to refuse at its discretion, at any time without prior notice, any user access to this website or any part thereof.

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applicable law and jurisdiction

The use of the elements of this site constitutes acceptance of the legal notices stated here and in particular that disputes relating to this site is governed solely by Spanish law, with the Spanish courts have exclusive jurisdiction, in preference of Madrid in Spain on any other, except procedural mandatory rules or public policy.

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diplomatic.com actions of third parties

Through the site diplomatic.com, DSS may allow third parties to advertise or provide their services. In these cases, diplomatic.com not be responsible for setting the general and special conditions to take into account the use, provision or procurement of such services by third parties and therefore can not be held responsible for them.
diplomatic.com site access by users is free of charge, however, some services and content offered by third parties through diplomatic.com or diplomatic.com site may be subject to prior contracting service or product and the payment of a sum of money in the manner set forth in the relevant Conditions, in which case it will extend to them clearly.
In diplomatic.com, the user may find links to other websites through different buttons, links, banners, etc.., Which can be managed by third parties. In these cases, DSS has no power or human or technical resources to understand, control or approve the information, content, products or services provided by other sites to which links are established from diplomatic.com. Therefore, DSS can not assume any responsibility for any aspect of the website to establishing a link from diplomatic.com, in particular, by way of example and without limitation, its operation, access, data, information , files, quality and reliability of its products and services, their own blogs and / or any of its contents in general.
Similarly, the establishment of any part of diplomatic.com link to another website does not imply any kind of relationship, partnership or agency between DSS and the responsible party website.
When necessary for the user to register or provide personal information to access any of the specific services, collection, treatment and, if necessary, transfer or disclosure of personal data of users will apply the provisions in the corresponding Privacy Policy.

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final clauses and update the present conditions

Any unauthorized commercial use of any of the contents of the website, or resale, is prohibited, except in accordance with the written permission of DSS.
All activities relate to these general terms and require express written permission of DSS, it should have prior to them.
These conditions were updated in March 2011

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