Terms of purchase
duty free guarantee
All of the prices in this catalogue are duty free. We guarantee that in the local market the products in this catalogue cost at least 25% more. If you find that this is not the case, we will refund the difference (there are some products included in this catalogue that cost more than twice as much in the street). Refund period: 15 days from date of invoice. This guarantee is valid for all the products in the sections Drinks, Perfumes, Tobacco, and Accessories. The remaining products are excluded because of the large fluctuation in local market prices.
We Supply only original products, many times with quantities much larger than you will find in the local market. The majority of our drinks contain 100 cl instead of 70 cl, the standard size in the local market, an equivalent of 42% more product. Please keep this in mind when comparing prices.
The products are billed and quoted in Euros (€). As this value could change, we suggest that you use the rates on our website diplomatic.com, so that you can see the value of your order in the currency that you choose.
We reserve the right to modify the prices without previous notice because of the possible variations in manufacturer prices, currency exchange rate fluctuations, or printing errors.
Discounts can not be combined with other offers and/or promotions. In case of having more than one offer/promotion simultaneously, we will apply the most beneficial for the client.
Our warehouse is located in Madrid, Spain. The prices in this catalogue are valid exclusively for destinations in Spain and include packaging, freight, and insurance costs. The conditions are C.I.F. Spain (Peninsula).
Any incident must be indicated in the shipping notices of the transport company that deliver your order (broken or wet packages, manipulated packaging, etc.). This must be communicated to Diplomatic Supply Service by writing within a period of 7 days, together with a copy of the shipping notices. We will then proceed with the refund of the value of the effected merchandise.
Some items in the catalogue may not be able to be sent because they are no longer produced by the manufacturer or they are out of stock. We will inform you in such a case and offer other similar products. Supermarket items that require special conservation conditions might not arrive to their destination in the best state. Our company will not be responsible for the possible incidents that may happen during transport and/or for delay in delivery.
Orders are prepared, ticketed, and billed individually, regardless of if there are various orders for the same address. In the case that you need a consolidated invoice, let us know and we can provide it.
Payment must be made in Euros (€) when you receive your order. The simplest way is cash, credit card, or bank transfer. It is very important that in any bank transfers you indicate the order/invoice number.
• Credit Card:
Please provide us with the following: card number, security code (CCV), expiration date, name and signed authorization of the card holder. We do not store nor reuse your card details.
refund of products
Purchases may be returned within 15 days. Before sending merchandise, please contact our sales department for a return authorisation and confirmation. Returned merchandise should be in perfect condition, with all of its original packaging, accessories and manuals.
Because returned merchandise incurs custom fees and shipping costs, these costs will be at your expense. Once we have received the merchandise in our warehouse and verified its condition, we will proceed with your refund. Perishable goods may not be returned, nor goods that require special storage conditions (e.g. cigars, Argentine beef, etc.). In this way we can guarantee that the merchandise that our clients receive is always in perfect conditions.
Diplomatic Supply Service sells only original products, and for this reason all our products have the manufacturer’s guarantee. Local technical support may ask for our invoice before providing service. If you have any problems with local technical support, we will attempt to resolve this issue directly with the manufacturer.
Orders remain at our acceptance and at the availability of stock. We reserve the right to cancel orders on accounts with balances pending
At Diplomatic Supply Service we strive to protect your privacy. For this reason we never share your details with third parties and we take precautions that your details are only used by Diplomatic Supply Service staff. The information that you supply to us through our website diplomatic.com is transmitted using SSL technology to our own server, in a way that nobody can see the information as it is encrypted.
Terms of web site diplomatic.com
DIPLOMATIC SUPPLY SERVICE, Inc. (Hereafter, DSS) has created and updates the web site identified with the domain name www.diplomatic.com. This constant updating and renewal of content through the equipment and hired staff is done through advertising and sale of products offered in their catalog or, where appropriate, those in the website itself, so that information accessible to the public in general, and potential buyers in particular.
By accessing and browsing this web site implies knowledge and acceptance without reservation of all legal information and conditions of its use.
These conditions are intended to regulate access, navigation and use of this website but, regardless of same-DSS may establish special conditions governing the use and / or contracting of services and / or products offered through www.diplomatic.com web site. In the event of any conflict between the provisions on general and specific conditions of a particular product or service shall prevail in the latter.
Are considered "content" of www.diplomatic.com text, photographs, graphics, pictures, videos, designs, codes, software, sounds and information compiled in databases, as well as any other creation protected by national laws and treaties international intellectual property.
It is understood that mere access to or use of www.diplomatic.com by the User implies acceptance of this general conditions that are published at a time in which access to www.diplomatic.com. Accordingly, the user must carefully read these terms. At the end of Legal Information is the date of the last update of this policy.
In this sense, means the person User accesses, uses or participates in the services and activities, free or paying www.diplomatic.com developed.
DSS makes every effort to avoid any error in the contents appearing on this website. Therefore, sometimes the items and products listed in their catalogs are modified to update the information published.
DSS does not guarantee the accuracy or updating of information can be obtained from the asset, which may be changed without notice. In the event that, by the user, had purchased a product discontinued or out of stock, DSS offers its replacement by
offering another of similar characteristics in the same price, and if not possible, at this price.
DSS assumes no liability for the use by others of the content of this site, as well as disputes and conflicts concerning trademarks, names, property, etc. producing companies, manufacturers, retailers or exporters of the products offered through the website.
DSS does not guarantee the availability or continuity of the information contained therein. DSS disclaims all liability for damages resulting from the lack of availability or continuity of the same, beyond the care and respect for the Users of the site, on the terms set by Spanish legislation for implementation.
DSS does not guarantee the absence of virus and the absence of other factors that may affect your computer system. DSS disclaims all liability for damages of any kind arising from such viruses or harmful elements.
intellectual property rights and industrial
© DIPLOMATIC SUPPLY SERVICE, S.A. - Diplomatic.com, 2005-20011.
DSS is the owner or have the corresponding license or rights to exploit intellectual property of diplomatic.com well as intellectual property rights, industrial and imaging of the contents available through it themselves.
Under no circumstances shall access and navigation of the user, involves a waiver, license or transfer all or part of such rights by the DSS.
Consequently, it is not possible to remove, ignore or manipulate the copyright notice ("copyright") and any other identifying information of the rights of existing DSS DIPLOMATIC.COM or its owners included in the content, as well as technical protection devices, digital fingerprints or any other information mechanisms and / or identification that might be contained in the contents.
It is also forbidden to modify, copy, reuse, exploit, reproduce, publicly communicate, make second or subsequent publications, upload files, post, transmit, use, process or distribute in any way all or part of the contents in DIPLOMATIC . COM for public or commercial purposes, unless with the express written permission of DSS or, where appropriate, the holder of the corresponding rights.
The text, graphics, images, databases, logos, structure and other elements of the content of this website are protected by laws and international treaties on intellectual property. Any reproduction, transmission, adaptation, translation, modification, public communication, or any other use of all or part of the contents of this site, conducted in any form or by any means, electronic, mechanical or otherwise, is strictly prohibited unless prior authorization DSS written. Any infringement of these rights will result in appropriate legal procedures.
DSS reserves the right to refuse at its discretion, at any time without prior notice, any user access to this website or any part thereof.
applicable law and jurisdiction
The use of the elements of this site constitutes acceptance of the legal notices stated here and in particular that disputes relating to this site is governed solely by Spanish law, with the Spanish courts have exclusive jurisdiction, in preference of Madrid in Spain on any other, except procedural mandatory rules or public policy.
DIPLOMATIC.COM actions of third parties
Through the site DIPLOMATIC.COM, DSS may allow third parties to advertise or provide their services. In these cases, DIPLOMATIC.COM not be responsible for setting the general and special conditions to take into account the use, provision or procurement of such services by third parties and therefore can not be held responsible for them.
DIPLOMATIC.COM site access by users is free of charge, however, some services and content offered by third parties through DIPLOMATIC.COM or DIPLOMATIC.COM site may be subject to prior contracting service or product and the payment of a sum of money in the manner set forth in the relevant Conditions, in which case it will extend to them clearly.
In DIPLOMATIC.COM, the user may find links to other websites through different buttons, links, banners, etc.., Which can be managed by third parties. In these cases, DSS has no power or human or technical resources to understand, control or approve the information, content, products or services provided by other sites to which links are established from DIPLOMATIC.COM. Therefore, DSS can not assume any responsibility for any aspect of the website to establishing a link from DIPLOMATIC.COM, in particular, by way of example and without limitation, its operation, access, data, information , files, quality and reliability of its products and services, their own blogs and / or any of its contents in general.
Similarly, the establishment of any part of DIPLOMATIC.COM link to another website does not imply any kind of relationship, partnership or agency between DSS and the responsible party website.
final clauses and update the present conditions
Any unauthorized commercial use of any of the contents of the website, or resale, is prohibited, except in accordance with the written permission of DSS.
All activities relate to these general terms and require express written permission of DSS, it should have prior to them.
These conditions were updated in March 2011