Company Information

At Diplomatic Supply Service we have specialized for over 60 years in the sale and supply of duty-free consumer products to diplomats of Embassies, Consulates, International and Military Organizations, with more than 15,000 customers in more than 95 countries.

We annually publish a General Catalogue and send it free of charge on request to your diplomatic mission. Thus, you can easily see the wide assortment available, more than 700 pages.

We work with the best brands at the best price - with Duty Free Guarantee -, brands of international prestige so that they have a universal guarantee, with their guarantee and after-sales service at their destination.

We deliver the order with Door to Door service, we take care of the order from the moment it leaves the warehouse door until it arrives at the door of your home whenever the regulations of your country allow it.

We seek the full satisfaction of the diplomat. When an order arrives, we assign a sales agent who will keep you continuously informed of the order and the delivery, taking care of advice, transport and customs formalities, as well as after-sales service. We do not outsource Call-Center because we want to offer a direct personalised service.

Advantages of buying duty free on our website diplomatic.com.

  • PERMANENT UPDATE OF PRICES AND ASSORTMENT Products and prices are permanently updated, unlike our General Catalogue which is published once a year.
  • OFFERS AND LIQUIDATIONS. We constantly launch interesting offers and liquidations with priority given to the supply of orders placed through the web.
  • STOCK ONLINE. We inform you of the availability of each product so that you can receive your order in full.
  • YOU CAN COMPLETE YOUR ORDER WITHOUT GIVING US YOUR BANK DATA. When you make your CheckOut in your shopping cart, we have incorporated the option "I do not wish to provide banking information at this time" so that you can be sure that you will only pay when you accept the final quote of the order that your sales agent will send you including delivery at destination.
  • LIVE CHAT. We make it as easy as possible for you to communicate with us so that we can respond immediately to your enquiries during GMT+1 business hours. Outside these hours you can leave us a message and we will contact you the next business day.

DIPLOMATIC&ME. You can become a member of our Diplomatic&ME loyalty program, it's completely free. This way, you will accumulate points redeemable for discounts on your purchases, exclusive discounts, gifts, priority in the launch of offers and sales, etc.

Diplomatic Supply Service

(+34) 916 707 300

Av de Suiza, 4
28821 - Madrid

Monday to Thursday: 07:00 - 14:00h
15:00 - 17:00h
Friday: 07:00h - 15:00h

Monday to Friday: 07:00 - 15:00h

Duty Free Shop

(+34) 911 542 290

Zurbarán 30
28010 - Madrid

Monday to Friday: 11:30h - 19:30h
Saturday: 10h - 15h

August hours Monday to Saturday: 10h - 15h
Saturday closed