Diplomatic&ME FAQ
Diplomatic&ME is a program that rewards the loyalty of our diplomatic clients. When you register with Diplomatic&ME you will receive your Diplomatic&ME loyalty card and promotional points free of charge just for registering. From then on, each purchase...
Yeah, it's totally free.
Customers stationed outside Madrid: through the website diplomatic.com/ME.Customers stationed in Madrid: you must register at our Duty Free shop at C/Zurbarán 30.
Yes, you accumulate points from your first purchase once your account is activated. Customers outside Madrid: you only need to register on the website. Customers in Madrid: The Diplomatic&ME card is provided at the moment of registering at the Duty Free shop.
Please contact us to review the shipment tracking: [email protected]
If you are stationed outside Madrid:1. Register at diplomatic.com/ME2. Log in with your email on the website to accumulate points on each purchase.3. Enjoy your accumulated points on your next online purchase.4. Take advantage of our exclusive offers...
Save money, exclusive offers, priority service.
Every 10 points equals 1€.
These are points that you will receive free of charge when placing your first order from your new diplomatic mission, provided that you have previously purchased through the Diplomatic&ME program in your previous mission, and your new mission is not ...
In invoices and purchase receipts.
These are the points that Diplomatic&ME gives the Card Holder without being linked to a purchase order, such as welcome points and points for a change of mission.
No, points are non-transferable.
By registering and with each purchase.
Yes, the maximum limit for redeeming points in an order is 50% of the order value (excluding products with offers or promotions). That is, if the total of your order is €400, you can apply points to pay €200 of your order at the most.
Customers outside Madrid: Welcome points are available once your account is confirmed. Customers in Madrid: You will receive a coupon valid the day after you receive it.
Customers outside Madrid: You must apply the points in the shopping cart. Customers in Madrid: You will receive coupons in-store to redeem the following day.
Because the part of the order paid with points does not generate points.
Points will normally appear on your account within 24 hours, and no later than 7 days from the date of payment of the invoice.
If the points of any purchase were not added up, contact us through the form diplomatic.com/ME or through our Customer Service line. You must identify yourself as the holder of Diplomatic&ME and provide us with the number of the invoice in question. ...
Send us an email at [email protected] indicating your full name and the email address associated with your Diplomatic&ME account or call the Customer Service Center. If you do this by this means we will ask you some security questions, and once we verify...
Before returning to your home country, please inform us about your change and we will freeze your account so that you do not lose your points or benefits. And when you are assigned a new destination, contact us to reactivate your account so you can continue...
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