Diplomats from Embassies, Consulates, International and Military Organizations with tax exemptions in Sapin and anywhere in the world.

Our customers are our top priority. Our goal is to earn their loyalty and inspire confidence in Diplomatic Supply Service for their future orders. To achieve this, we are committed to ensuring their complete satisfaction at every step of the purchasing...

You must notify Diplomatic immediately so we can process the incident with the insurance company. It is important that any abnormalities are dully specified on the delivery note, without this, the incidence cannot be processed. If apparently everything...

Send us the orders separately so we can label and invoice individually regardless of the number of orders going to the same address.Each box is perfectly labeled so it can be identified easily making the distribution of the orders smooth.In addition, ...

There are no minimum orders, neither in quantity nor price, to buy with us. However, depending on the destination, small orders may incur high transport and/or customs costs. In these cases, we recommend that you place a group order with your colleagues...

Diplomatic does not have access to your data. The charge is made on the spot, since we have implemented the highest security protocol of Electronic Commerce, so that the data you report on your card is entered directly into the website of the Issuer ...

You can pay with Visa or MasterCard, with a secure Payment Link or bank transfer. If you choose to pay by bank transfer, please be sure to instruct your bank to charge you all fees and to send the amount in the currency of the invoice so that we receive...

Although the prices in the catalogue and on the website are in EUR, you can choose any of these currencies on the website: USD, GBP, JPY and CHF. We will apply the exchange rate of the day. Payment must be made in the same currency as the order. We reserve...

As we sell exclusively to diplomatic missions, we are highly specialized in this type of shipments and are one of the fastest and most reliable companies in the sector. In fact, if your order is less than 10 boxes, we normally guarantee that it will ...

Yes. We ship orders to over 95 countries around the world. If you have not yet placed an order to be shipped to your country, we would be happy to assist you with all the necessary procedures to receive your order with no additional costs.

We take care of all the possible paperwork. In some countries we can only offer transport to the port/airport of entry to your country. We’ll let you know when we send the quotation.

Once you receive your order, we understand that you may wish to reconsider your purchase or may have made a mistake. If you contact us in writing within 15 days of receiving your order, you may be eligible to return the products. Please note that all...

All our prices are duty-free. We guarantee that in the European Union department stores the products will cost at least 25% more, otherwise we will refund you twice the difference. This guarantee is valid for the Beverage, Beauty (Perfumery and Cosmetics...

Diplomatic Supply Service only sells original products, which are guaranteed by the manufacturer. Local service at your destination may require details of your purchase before servicing. If you have any problems after talking to them, we will open a ...

We employ other companies (e.g., carriers and insurers) to help us provide you with an excellent service. We only provide the essential information and ensure that it is only used for the handling of your order and complaints. All information is monitored...

To cancel email subscriptions, you can do so directly at the footer of the email. To unsubscribe from SMS, please fill out our unsubscribe form.

No. The proforma invoice provides an estimated calculation of how much you would spend from your €9,000 quarterly allowance in the following categories: wines, perfumes and cosmetics, accessories, and kitchenware. This amount will be deducted from the...

Don't worry, you won’t have to purchase 60 bottles of that specific wine. You can buy any wine you wish and, in any quantity, as long as it does not exceed the authorized amount.The proforma invoice provides an estimate required by the Tax Agency for...

In Spain, once you have the accreditation, it is necessary to request a diplomatic franchise.

If you are stationed outside Madrid:1. Register at diplomatic.com/ME2. Log in with your email on the website to accumulate points on each purchase.3. Enjoy your accumulated points on your next online purchase.4. Take advantage of our exclusive offers...

Yes, you already accumulate points from your first purchase once you have registered and activated your account. Customers stationed outside Madrid: On the website, you must identify yourself as a Diplomatic&ME holder with your email and password to ...

Diplomatic&ME is a program that rewards the loyalty of our diplomatic clients. When you register with Diplomatic&ME you will receive your Diplomatic&ME loyalty card and promotional points free of charge just for registering. From then on, each purchase...

1. Save money because you get points that are converted into euros to be discounted on your next purchase.2. Enjoy our exclusive offers.3. You will get priority and personalized attention at [email protected]

Customers stationed outside Madrid: On diplomatic.com, after identifying yourself as a Diplomatic&ME holder.Customers stationed in Madrid: At our Duty Free shop, the accumulated points are shown on each purchase ticket.

Yes.Customers stationed outside Madrid: Your points are valid for 24 months from the date of your last invoice.Customers stationed in Madrid: Your points are valid for 12 months from the date of your last invoice.

These are points that you will receive free of charge when placing your first order from your new diplomatic mission, provided that you have previously purchased through the Diplomatic&ME program in your previous mission, and your new mission is not ...

• Registering for Diplomatic&ME (welcome points).• When changing destination (welcome points for the next mission).• With each paid purchase order.

Customers stationed outside Madrid: Yes, the welcome points are available for use as soon as your account is confirmed.Customers stationed in Madrid: You will receive a discount coupon valid starting the day after you receive it.

Customers stationed outside Madrid: When placing your order, you must apply the points to your cart. If you don't, we will not be able to redeem them later for you.Customers stationed in Madrid: You will receive coupons in-store to redeem the day after...

Yes, the maximum limit for redeeming points in an order is 50% of the order value (excluding products with offers or promotions). That is, if the total of your order is €400, you can apply points to pay €200 of your order at the most.

If the points of any purchase were not added up, contact us through the form diplomatic.com/ME or through our Customer Service line. You must identify yourself as the holder of Diplomatic&ME and provide us with the number of the invoice in question. ...

Send us an email at [email protected] indicating your full name and the email address associated with your Diplomatic&ME account or call the Customer Service Center. If you do this by this means we will ask you some security questions, and once we verify...

The most effective way is to contact us at [email protected]. We will need to verify your identity, for which we will ask you to send us the necessary information from your email.Keep in mind that when you unsubscribe you will lose all the points accumulated...