Orders
Notify Diplomatic immediately to process the incident with insurance. Any abnormalities must be noted on the delivery note, without this, the issue can't be processed. If everything seems fine, mark the delivery note as "pending revision." Please also send photos of any damage (e.g., broken, wet, or open boxes).
Please send orders separately for individual labeling and invoicing, even if they are going to the same address. Each box will be labeled for easy identification, and a consolidated invoice and list of contents will be provided to facilitate customs clearance.
There are no minimum orders, neither in quantity nor price, to buy with us. However, depending on the destination, small orders may incur high transport and/or customs costs. In these cases, we recommend that you place a group order with your colleagues...
We make every effort to keep the products showcased on diplomatic.com in stock. However, due to supply and demand or other factors, some items may not be available at certain times. You can check stock availability on our website. If a product is out...
For some customers we have created customized reports to help them with customs formalities at destination (franchise, clearance etc.) and we will be happy to assist as far as possible. Do not hesitate to contact us if you need any specific information...
A sales representative will follow up on your order and will send you a quotation of your order so that you can evaluate it and decide on the confirmation/cancellation of the order. Once we receive your confirmation, our team will review your order and...
We do our best to keep our website up to date with the assortment and prices. If you do not find a product that is in the printed catalog, it usually means that it is no longer available. However, you can always contact us, we will be happy to help you...
We want to become your duty free supplier and the easiest way to buy is creating an account to place your order through our website.
If you need to receive your order at a specific date, let us know so we can speed up the process.
Most of the time, these products are exported outside the European Union, and the extensive health and customs procedures require a minimum sales quantity for each product to cover the management costs.
In the event of any inconvenience, you may notify us of the order cancellation, provided we have not started preparing it, and we will issue a full refund.